PRIVACY POLICY

Last updated: 12 November 2026

Your privacy matters to me. This Privacy Policy explains what personal information I collect, why I collect it, how I use and protect it, and the rights you have over your information.

This policy applies to visitors to my website, people requesting free resources, prospective clients, and existing clients.

1. Who is responsible for your information?

The person responsible for handling your personal information is:

Practitioner: Donna Jenkinson
Business name: Donna Jenkinson 
Email: info@donnajenkinson.eu
Location: Spain

I am the data controller for the personal information I collect in connection with my website and business activities.

2. What personal information do I collect?

Depending on how you interact with me, I may collect:

- Your name and email address.
- Your contact details, including telephone number where provided.
- Information you provide when making an enquiry or arranging a session.
- Information you choose to share during an Insight or Reset Session.
- Relevant session notes.
- Information provided in suitability and consent forms, which may include health-related or sensitive personal information.
- Payment records, including confirmation that payment has been received.
- Information submitted through forms on my website.

I only collect information that is relevant and necessary for the purposes explained in this policy.

3. Website Downloads, Enquiries and Free Resources

You may choose to provide your name and email address through forms on my website to:

- Access free audio bundles and downloads.
- Receive resources or information.
- Make an enquiry about my services.
- Request or arrange a Reset Session.
- Express an interest in my coaching, sessions or other services.

I use this information to fulfill your request, deliver the resources you have requested, respond to enquiries and communicate with you about the service or resource you have expressed an interest in.

Submitting your details to receive a free resource does not automatically mean you have agreed to receive ongoing marketing emails.
 

4. Marketing Communications

If you separately choose to subscribe to my email communications, I may use your name and email address to send occasional emails containing:

- Mindset insights and helpful resources.
- Business and personal development content.
- Updates about my services and programmes.
- Information about workshops, sessions and offers.

Marketing communications are entirely optional and are not a condition of accessing free resources or booking a session.

You can withdraw your consent and unsubscribe at any time using the unsubscribe link provided in my emails.

I will not use your personal information for unrelated marketing purposes without an appropriate legal basis.

5. Why Do I Collect Your Information?

I use your personal information to:

- Respond to enquiries and requests.
- Deliver free resources and audio downloads.
- Arrange and provide Reset and Insight Sessions.
- Assess whether a session is appropriate for you.
- Deliver coaching and related services.
- Communicate with you by email or WhatsApp.
- Manage payments and maintain necessary financial records.
- Send marketing communications where you have provided the required consent.
- Meet applicable legal and professional obligations.

I only use your information for the purposes for which it was collected or other purposes permitted by applicable law.

6. How Is Your Information Stored and Protected?

I take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.

My current working arrangements include:

- Electronic client information stored on my personal laptop.
- Paper notes stored in a locked drawer.
- Email communication through iCloud Mail.
- Client communication through WhatsApp.
- Website forms and contact information managed through Wix.

I am the sole practitioner and the only person who personally accesses my client records.

Some information may also be processed by the service providers I use to operate my website and communicate with you.

7. Who Can Access Your Information?

I do not sell your personal information or share it with other individuals for their own marketing purposes.

Some information may be processed by service providers who help me operate my business, including:

Wix: My website hosting provider. Information submitted through website forms may be collected and stored within Wix's systems, including its contact management facilities.

Apple (iCloud Mail): Used for email correspondence.

WhatsApp: Used for client communication.

These providers have their own privacy policies and data-protection arrangements.

Their privacy policies can be accessed here:

Wix: https://www.wix.com/about/privacy

Apple: https://www.apple.com/legal/privacy/

WhatsApp: https://www.whatsapp.com/legal/privacy-policy

8. Sensitive Personal Information

During an Insight or Reset Session, you may choose to share information about your health, emotional wellbeing or personal circumstances.

I treat this information with care and only process it where there is an appropriate legal basis under applicable data-protection law.

Where special-category personal data is involved, an additional legal condition may be required.

You can choose not to share information, although this may affect whether I can determine if a session is suitable for you.

9. Payments

I do not collect or store your bank account or card details.

Where payment is required, I provide my own bank details directly to you so that you can make payment by bank transfer.

I retain relevant payment confirmations and financial records where necessary for accounting, tax and legal purposes.

10. How Long Do I Keep Your Information?

I retain personal information only for as long as necessary for the purposes for which it was collected and to meet applicable legal, tax, accounting or professional record-keeping requirements.

Financial records may need to be retained for legally prescribed periods.

Where you have subscribed to marketing communications, I will retain your contact details until you unsubscribe or withdraw your consent, subject to any other applicable legal requirements.

When information is no longer required, I will securely delete electronic records or destroy paper records, subject to any legal requirement to retain them.

11. Your Privacy Rights

Under applicable data-protection law, including the General Data Protection Regulation (GDPR), you may have the right to:

- Request access to the personal information I hold about you.
- Ask me to correct inaccurate or incomplete information.
- Request deletion of your information where legally permitted.
- Request restriction of processing in certain circumstances.
- Object to certain types of processing.
- Request a copy of your information in a portable format where applicable.
- Withdraw consent where processing is based on your consent.

To exercise these rights, please contact me at:

info@donnajenkinson.eu

I may need to ask you to confirm your identity before providing information.

I will respond within the time limits required by applicable data-protection law.

Please note that I may not be able to delete information that I am legally required to retain.
 

12. Confidentiality

Information you share during a session will be treated as private and confidential.

There may be circumstances where I am legally required or permitted to disclose information, or where disclosure is necessary to respond to a serious risk of harm or a safeguarding concern.

Where appropriate and safe, I will discuss this with you before making a disclosure.

13. Cookies and Website Tracking

My website is hosted through Wix, which may use cookies and similar technologies to ensure the website functions correctly and to support website performance.

Some cookies may be necessary for the operation of the website, while others may be used for analytics, performance or marketing purposes.

Where required by law, non-essential cookies will only be used with your consent.

You can manage your cookie preferences through the cookie consent options available on my website.

14. International Data Transfers

Some of the service providers I use, including Wix, Apple and WhatsApp, may process personal information using infrastructure or service providers located outside the European Economic Area (EEA).

Where personal information is transferred internationally, appropriate safeguards will be relied upon where required under applicable data-protection law.

Further information can be found in the respective privacy policies of these providers.

15. Complaints

If you have a concern about how I handle your personal information, please contact me first so that I can try to resolve it.

If you are based in Spain, you also have the right to lodge a complaint with the Spanish Data Protection Agency:

Agencia Española de Protección de Datos (AEPD)

https://www.aepd.es/

16. Changes to This Privacy Policy

I may update this Privacy Policy when my business practices or legal requirements change.

The latest version will always be available on my website.

Thank you for trusting me with your personal information.